Our refund policy is designed to receive all returns back to the shop ASAP. This ensures that everyone has the opportunity to shop the newest and best selection possible.
● *Return Time is calculated from the time your order is delivered until the time it enters the mail back to us.
● $9.00 will be deducted from returns for the return shipping label. Exchanges are free of charge.
*Returns must be received by USPS within 7 days of receiving the order. Generating a label does not constitute a return without proof of receipt by USPS within the 7 day period.
If you use your preferred carrier at your own cost, Canoe Club does not assume responsibility for reimbursement or compensation of returned packages lost in transit. Risk of loss and title for goods purchased from Canoe Club pass to you upon delivery of goods to the carrier. You are responsible for filing any claims with your carrier for any lost or damaged shipments. Merchandise purchased online can also be returned to our store.
Canoe Club Attn: Returns 740 Pearl Street Boulder, CO 80302
● FOR PURCHASES MADE IN OUR STORE:
The same return policy applies. You may mail your return to the address above or bring it back into the store.
● FOR ORDERS SHIPPED OUTSIDE THE US:
At this time, returns from outside the US must be shipped back to us using your own preferred carrier and at your own cost. You may wish to insure your package since loss and damage are your responsibility until it is delivered. Note that we cannot refund the duties and taxes you've paid to clear customs.
Through our exchange portal, you can make an instant exchange right on the spot. If you're unsure of what you want, there is also the option to take store credit. Exchanges are limited to inventory availability.
ELIGIBILITY - your item(s) must meet the following conditions:
● Original tags attached, in original packaging and accompanied with a copy of the receipt
● Free from wear, stains, odor or any condition that would prevent the item from being sold as new
● Shoes must have unworn soles (so please test-drive them on carpeting) and must include the original shoebox
● We do not accept returns for refund on items discounted 30% or more. Those items are FINAL SALE. Please refer to our returns/exchanges chart for further details.
● We do not accept returns or exchanges on magazines, books, apothecary, socks, hats or undergarments
Returns that do not meet our policy will not be accepted and will be sent back to the customer.