*Returns must be received by UPS within 7 days of receiving the order. Generating a label does not constitute a return without proof of receipt by UPS within the 7 day period.
If you use your preferred carrier at your own cost, Canoe Club does not assume responsibility for reimbursement or compensation of returned packages lost in transit. Risk of loss and title for goods purchased from Canoe Club pass to you upon delivery of goods to the carrier. You are responsible for filing any claims with your carrier for any lost or damaged shipments. Merchandise purchased online can also be returned to our store.
Return Address
Canoe Club Attn: Returns 777 Pearl Street Boulder, CO 80302
● FOR PURCHASES MADE IN OUR STORE:
The same return policy applies. You may mail your return to the address above or bring it back into the store.
● FOR ORDERS SHIPPED OUTSIDE THE US:
At this time, returns from outside the US must be shipped back to us using your own preferred carrier and at your own cost. You may wish to insure your package since loss and damage are your responsibility until it is delivered. Note that we cannot refund the duties and taxes you've paid to clear customs.
● EXCHANGES
Your package will contain a Returns Slip which can be filled out to notify us what you would like to exchange for. Exchanges are limited to inventory availability, so we recommend that if you want certainty, place a new order right away and we will refund your return when it arrives.
