RETURNS POLICY
Our refund policy is designed to receive all returns back to the shop ASAP. This ensures that everyone has the opportunity to shop the newest and best selection possible.
- *Return Time is calculated from the time your order is delivered until the time it enters the mail back to us.
- Restocking Fee: For orders that contain multiple quantities or sizes of the same product style, a 10% restocking fee will be deducted from the total value of your return.
- Please note that when returning 5 items or more at once, a 20% restocking fee will apply. This fee helps us process and restock products efficiently.
- We reserve the right to deny returns in the case that we believe the items were used in any capacity.
- $9.00 will be deducted from returns for the cost of shipping. Exchanges are free of charge.
- FOR ORDERS SHIPPED TO THE US:
All you will need is your ORDER NUMBER to easily print a return label.
CLICK HERE TO RETURN
*Returns must be received by USPS within 5 days of receiving the order. Generating a label does not constitute a return without proof of receipt by USPS within the 5 day period.
If you use your preferred carrier at your own cost, Canoe Club does not assume responsibility for reimbursement or compensation of returned packages lost in transit without Navidium Package Protection, which can be added at checkout. Risk of loss and title for goods purchased from Canoe Club pass to you upon delivery of goods to the carrier. You are responsible for filing any claims with your carrier for any lost or damaged shipments. Merchandise purchased online can also be returned to in-store at 777 Pearl Street Boulder, CO 80302.
Return Address
Canoe Club Attn: Returns 740 Pearl Street Boulder, CO 80302
- FOR PURCHASES MADE IN OUR STORE:
The same return policy applies. You may mail your return to the address above or bring it back into the store.
- FOR ORDERS SHIPPED OUTSIDE THE US:
At this time, returns from outside the US must be shipped back to us using your own preferred carrier and at your own cost. You may wish to insure your package since loss and damage are your responsibility until it is delivered. Please note that Canoe Club does not refund or shoulder the cost of duties/fees upon entry into your country. We will not refund packages that were refused during the delivery process.
- FOR OVERNIGHT SHIPPING PURCHASES:
- EXCHANGES
- RETURN FRAUD
There has been a rise in return fraud, and Canoe Club does not condone such actions. We are cognizant of various schemes and methods employed to manipulate or deceive the returns procedure. If you engage in return fraud with any order from Canoe Club, the order will not be refunded under any circumstances. Moreover, all chargebacks or disputes will be rejected, supported by comprehensive evidence of fraudulent activity. Any attempt at return fraud against Canoe Club will result in the non-refund of your money. To qualify for a refund, Canoe Club must have received the returned merchandise. We appreciate your understanding.
ELIGIBILITY - your item(s) must meet the following conditions:
- Original tags attached, in original packaging and accompanied with a copy of the receipt
- Free from wear, stains, odor or any condition that would prevent the item from being sold as new
- Shoes must have unworn soles (so please test-drive them on carpeting) and must include the original shoebox.
NOTES
- We do not accept returns for refund on items discounted 30% or more. Those items are FINAL SALE. Please refer to our returns/exchanges chart for further details.
- We do not accept returns or exchanges on magazines, books, apothecary, socks, hats or undergarments
Returns that do not meet our policy will not be accepted and will be sent back to the customer.