RETURNS POLICY
Our refund policy is designed to receive all returns back to the shop ASAP. This ensures that everyone has the opportunity to shop the newest and best selection possible.
- *Return Time is calculated from the time your order is delivered until the time it enters the mail back to us.
- Restocking Fee: Any order containing multiple sizes or quantities of the same style is subject to a 10% restocking fee. Returned orders containing 5 or more items of any style or variation are subject to a 20% restocking fee. There are no exceptions. These fees are applied without exception to help maintain fair inventory access for all customers.
- We reserve the right to deny returns in the case that we believe the items were used in any capacity.
- $10.00 will be deducted from returns for the cost of shipping. Exchanges are free of charge.
- FOR ORDERS SHIPPED TO THE US:
All you will need is your ORDER NUMBER to easily print a return label.
CLICK HERE TO RETURN
Returns must be in the hands of USPS within 5 calendar days of delivery.
Simply generating a label does not count as initiating a return. Proof of USPS acceptance (scan or receipt) within that window is mandatory.
Returns mailed or scanned after 5 days will not be accepted under any circumstances.
If you choose to use your own carrier at your own cost, Canoe Club does not assume responsibility for reimbursement or compensation of returned packages lost or damaged in transit unless Navidium Package Protection has been added at checkout. If you decline Navidium Package Protection, you assume all risk for loss or damage during return shipping.
Canoe Club cannot and will not issue refunds or credits for items lost or damaged in transit without Navidium coverage.
Any claims must be made directly with your chosen carrier.
Merchandise purchased online can also be returned in-store at:
777 Pearl Street, Boulder, CO 80302
Return Address (for mailed returns):
Canoe Club Attn: Returns
740 Pearl Street
Boulder, CO 80302
Navidium Package Protection
For added peace of mind, Canoe Club offers Navidium Package Protection at checkout. This optional service safeguards your order against loss, theft, or damage while in transit. If your package encounters an issue, Navidium makes it simple to file a claim and quickly receive a replacement or reimbursement.
Without Navidium, Canoe Club will not assume responsibility for packages once they are in the carrier’s possession.
Return Address
Canoe Club Attn: Returns 740 Pearl Street Boulder, CO 80302
- FOR PURCHASES MADE IN OUR STORE:
The same return policy applies. You may mail your return to the address above or bring it back into the store.
- FOR ORDERS SHIPPED OUTSIDE THE US:
At this time, returns from outside the US must be shipped back to us using your own preferred carrier and at your own cost. You may wish to insure your package since loss and damage are your responsibility until it is delivered. For international orders, all return shipping costs, duties, and import fees are the customer’s responsibility.
Packages refused at delivery or returned due to unpaid duties will not be refunded under any circumstances.
- FOR OVERNIGHT SHIPPING PURCHASES:
All orders made with Overnight Shipping must be ordered by 2pm MST to abide by pick-up times by our shipping carrier. Orders made past 2pm MST are not guaranteed to be delivered with Overnight Shipping.
- EXCHANGES
Through our exchange portal, you can make an instant exchange right on the spot. If you're unsure of what you want, there is also the option to take store credit. Exchanges are limited to inventory availability.
- RETURN FRAUD
There has been a rise in return fraud, and Canoe Club does not condone such actions. We are cognizant of various schemes and methods employed to manipulate or deceive the returns procedure. Canoe Club actively monitors and investigates all return activity for fraud.
Any fraudulent or deceptive behavior, including returning used items, switching tags, or making false claims of loss, will result in the immediate denial of a refund.
All chargebacks or disputes arising from fraudulent returns will be contested with full documentation and may result in loss of future purchasing privileges.
CUSTOMER ACKNOWLEDGEMENT & RESPONSIBILITY
By completing checkout and selecting the required acknowledgment box, you confirm that you have read and understand our return expectations and policies. This confirmation also indicates that you accept full responsibility for following all stated rules without exception.
Submitting an order with this acknowledgment confirms that our policies apply to all customers and all orders. There are no exemptions or special circumstances that alter or override the terms of the policy. Failure to review the policy before completing checkout does not constitute grounds for deviation from these requirements.
ELIGIBILITY - your item(s) must meet the following conditions:
- Returned items must arrive in their original packaging, brand new, unworn condition, free of any signs of wear, scent, or damage.
- Shoes must have unworn soles (so please test-drive them on carpeting) and must include the original shoebox.
- Items that do not meet this standard will be immediately rejected and sent back at the customer’s expense.
- Canoe Club reserves the rights to refuse any merchandise we believe has been worn or used in any capacity.
NOTES
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Items discounted 30% or more are FINAL SALE and not eligible for refund. Please refer to our returns/exchanges chart for further details.
- Attempts to return or dispute FINAL SALE items will be denied without exception.
- We do not accept returns or exchanges on magazines, books, apothecary, socks, hats or undergarments.
Returns that do not meet our policy will not be accepted and will be sent back to the customer.