RETURNS POLICY

Our refund policy is designed to receive all returns back to the shop ASAP. This ensures that everyone has the opportunity to shop the newest and best selection possible.

Purchase Price	Return Time* 0–5 Days	Return Time* Up to 10 Days	Exchanges* Up to 10 Days
Full Price - 29% off	REFUND / STORE CREDIT	STORE CREDIT ONLY	EXCHANGE
30–49% Off	STORE CREDIT ONLY	NO RETURNS	EXCHANGE
50–70%+ Off	NO RETURNS	NO RETURNS	NO EXCHANGES

*Return Time is calculated from the time your order is delivered until the time it enters the mail back to us.

Restocking Fee: Any order containing multiple sizes or quantities of the same style is subject to a 10% restocking fee. Returned orders containing 5 or more items of any style or variation are subject to a 20% restocking fee. There are no exceptions. These fees are applied without exception to help maintain fair inventory access for all customers.

We reserve the right to deny returns in the case that we believe the items were used in any capacity. $10.00 will be deducted from returns for the cost of shipping. Exchanges are free of charge.

CLICK HERE TO RETURN

FOR ORDERS SHIPPED TO THE US

All you will need is your ORDER NUMBER to easily print a return label. Returns that are not initiated through our official returns portal are not subject to our standard return and exchange policy. These requests will be reviewed and handled on a case by case basis. We reserve the right to refuse any return that is not submitted through our official returns process.

FOR ORDERS SHIPPED OUTSIDE THE US

At this time, returns from outside the US must be shipped back to us using your own preferred carrier and at your own cost. You may wish to insure your package since loss and damage are your responsibility until it is delivered.

For international orders, all return shipping costs, duties, and import fees are the customer’s responsibility. Packages refused at delivery or returned due to unpaid duties will not be refunded under any circumstances.

Returns must be in the hands of USPS within 5 calendar days of delivery beginning at the moment of delivery. Simply generating a label does not count as initiating a return. Proof of USPS acceptance (scan or receipt) within that window is mandatory. Returns mailed or scanned after 5 days will not be accepted under any circumstances.

If you choose to use your own carrier at your own cost, Canoe Club does not assume responsibility for reimbursement or compensation of returned packages lost or damaged in transit.

Shipping Protection

We offer Navidium Shipping Protection at checkout to provide coverage for packages that are lost, damaged, or stolen in transit. Click this link to file a claim.

If you decline Navidium Package Protection, you assume all risk for loss or damage during return shipping. Canoe Club cannot and will not issue refunds or credits for items lost or damaged in transit without Navidium coverage. Please see below regarding Navidium Shipping Protection.

For lost, damaged or stolen packages

When Is a Package Considered Lost?

Tracking has not updated for 10 business days
If we’re aware of carrier-wide delays (weather, logistics disruptions, etc.), we may classify the shipment as delayed rather than lost.

If tracking shows “Delivered” but you haven’t received it:

Please allow 2 business days after a delivery scan before contacting us (couriers sometimes mark packages early).
Claims must be submitted within 14 calendar days of the delivery date shown in tracking.

When Is a Package Considered Stolen?

If you (or someone you know) witnessed the package being taken after delivery, it may be considered stolen.
Please contact us. We strongly encourage filing a report with your local authorities.

When Is a Package Considered Damaged?

Items were damaged in transit
Items are missing due to the package being opened during shipping.
Proof of imagery may be requested.

What’s Not Covered

Carrier delays
Packages that were signed for upon delivery
Orders with incorrect or incomplete shipping information provided at checkout
Orders not yet shipped (including pre-orders or peak season delays)
Packages held, returned, or undelivered due to unpaid customs duties
Items returned in unsellable condition
Packages left unattended at your request (per carrier terms)
Dissatisfaction with a product itself
Shipments already refunded or replaced under Navidium

If a replacement shipment encounters additional carrier issues, claims must be handled directly with the carrier.

How to File a Claim

Submit a claim or email us at support@shopcanoeclub.com and our team will respond within 48 business hours.

https://shopcanoeclub.com/pages/file-a-claim

Please include:

A brief description of the issue
Photos of damaged items or packaging (if applicable)
Your name, shipping address, and phone number
Any additional supporting documentation (photos or video)

If you have questions about Shipping Protection, our team is always here to help.

Canoe Club cannot and will not issue refunds or credits for items lost or damaged in transit without Navidium coverage. Any claims must be made directly with your chosen carrier.

Return Address

Canoe Club
Attn: Returns
740 Pearl Street
Boulder, CO 80302

FOR PURCHASES MADE IN OUR STORE

The same return policy applies. You may mail your return to the address above or bring it back into the store.

FOR OVERNIGHT SHIPPING PURCHASES

All orders made with Overnight Shipping must be ordered by 2pm MST to abide by pick-up times by our shipping carrier. Orders made past 2pm MST are not guaranteed to be delivered with Overnight Shipping.

EXCHANGES

Through our exchange portal, you can make an instant exchange right on the spot. If you're unsure of what you want, there is also the option to take store credit. Exchanges are limited to inventory availability.

RETURN FRAUD

There has been a rise in return fraud, and Canoe Club does not condone such actions. We are cognizant of various schemes and methods employed to manipulate or deceive the returns procedure. Canoe Club actively monitors and investigates all return activity for fraud.

Any fraudulent or deceptive behavior, including returning used items, switching tags, or making false claims of loss, will result in the immediate denial of a refund.

All chargebacks or disputes arising from fraudulent returns will be contested with full documentation and may result in loss of future purchasing privileges.

CUSTOMER ACKNOWLEDGEMENT & RESPONSIBILITY

By completing checkout and selecting the required acknowledgment box, you confirm that you have read and understand our return expectations and policies. This confirmation also indicates that you accept full responsibility for following all stated rules without exception.

Submitting an order with this acknowledgment confirms that our policies apply to all customers and all orders. There are no exemptions or special circumstances that alter or override the terms of the policy. Failure to review the policy before completing checkout does not constitute grounds for deviation from these requirements.

ELIGIBILITY

Your item(s) must meet the following conditions:

Returned items must arrive in their original packaging, brand new, unworn condition, free of any signs of wear, scent, or damage.
Shoes must have unworn soles (so please test-drive them on carpeting) and must include the original shoebox.
Items that do not meet this standard will be immediately rejected and sent back at the customer’s expense.

Canoe Club reserves the rights to refuse any merchandise we believe has been worn or used in any capacity.

NOTES

Items discounted 30% or more are FINAL SALE and not eligible for refund. Please refer to our returns/exchanges chart for further details.
Attempts to return or dispute FINAL SALE items will be denied without exception.
We do not accept returns or exchanges on magazines, books, apothecary, socks, hats or undergarments.
Returns that do not meet our policy will not be accepted and will be sent back to the customer.