Sorry it didn’t work out. It happens. We got your back.
For Web Orders SHIPPED TO THE US:
Try your purchases on in the comfort of your own home and if you need to send them back, you have 7 days from the date you received your order to exchange or return your order for a full refund.
You'll just need your order number.
Returns postmarked within 7 days of initial delivery will be credited to the original form of payment. After 7 days no returns will be accepted. Original shipping charges and any duties and taxes you paid for your parcel are non-refundable.
Returned items must have the original tags attached, must be in their original packaging, and must be accompanied with a copy of the receipt. The returned merchandise must be free from wear, stains, odor or any condition that would prevent the item from being sold as new. Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Shoes should be test-driven on a rug or carpeting because we will not accept shoes returned with worn soles. When returning shoes, please include the original, unused shoebox in original condition or the return will be denied.
Please contact our customer service by emailing firstname.lastname@example.org if you have any further questions.
For Orders SHIPPED outside THE US:
At this time, returns from outside the US must be shipped back to us using your own preferred carrier and at your own cost. You may wish to insure your package since loss and damage are your responsibility until it is delivered. Note that we cannot refund the duties and taxes you've paid to clear customs.
- No returns or exchanges are accepted on sale merchandise.
- We do not accept returns or exchanges on magazines, books, apothecary, or undergarments.
For exchanges, please note the name, size, and price of the item you’d like to exchange for. You can also email us at email@example.com for recommendations or to place a temporary hold on your exchange item.
Sending in your return:
To complete your return, we require a receipt or proof of purchase. Please allow up to a week for your return to be processed once it’s received at our warehouse. Canoe Club does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Canoe Club. Risk of loss and title for goods purchased from Canoe Club pass to you upon delivery of goods to the carrier. You are responsible for filing any claims with your carrier for any lost or damaged shipments. Merchandise purchased online can also be returned to our store. If you use your preferred carrier at your own cost, you can mail return items to:Canoe Club Attn: Returns 777 Pearl Street Boulder, CO 80302
If there is an issue with your purchase after you've made your purchase please email us at firstname.lastname@example.org. If your order has not shipped, you may cancel your purchase:
- If made prior to 1pm MST, up until 3pm MST the same day, or
- If made after 1pm MST, up until 3pm MST the following business day.
In Store Purchases:
If you purchase an item at our store location, our store policies apply. For in-store purchases, we will accept exchanges or returns for refund on your original form of payment within 7 days of purchase. After 7 days and before 14 days we're happy to give you a store credit. After 14 days, we will not accept your return. The returned merchandise must be free from wear, stains, odor or any condition that would prevent them from being sold as new. Returned items must have the original tags attached, and must be in their original packaging.