Customer Service and FAQ

We operate in Mountain Time.  Orders are shipped Monday through Friday.  Orders that you place online before 3pm M-F usually begin shipping the same day, pending payment verification and availability.  Orders placed after 3pm on Fridays will begin processing the following Monday.  

Although we make every effort to keep our items in stock, occasionally we may not have inventory available to fulfill your order. If we are out of stock on an item that you've ordered, we will notify you via email and refund your initial form of payment.

Our merchandise sold on our site is intended for personal use only, not for resale. We reserve the right to cancel orders that appear to be for resale purposes.

Inside the US:

We offer free shipping for orders with product value over $200.  You can choose your preferred method  (UPS Ground or USPS Priority) from the free options in checkout.   We also offer expedited shipping:

  • UPS 2nd Day Air: $10
  • UPS Next Day Air: $20

 For orders less than $200, you can choose from the following shipping methods:

  • USPS Priority: $6
  • UPS Ground: $8
  • UPS 2nd Day Air: $10
  • UPS Next Day Air: $20
Outside the US:

To our friends outside the US, we use the USPS.  

  • USPS First Class Mail Int'l: $25
  • USPS Priority Int'l: $40

First Class Mail is USPS most affordable service.  Time in transit is 7-20 days and the package transit cannot be tracked.  Priority Mail is fully trackable and arrives in 6-10 business days.  At the time your package is delivered you will be responsible for paying duties and taxes, which may be as high as 30% of your order value.  Duties and taxes are assessed by your local customs office and are outside our control, so we recommend that you contact them before you place your order if you would like to receive an estimate of your total cost.   International orders that are refused at delivery become abandoned in your country so unfortunately we will be unable to issue a refund for refused orders. 

 

PAYMENTS

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards as well as PayPal. 

SALES TAX INFORMATION 

We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.

For Oklahoma purchasers, the tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website, www.tax.ok.gov. We are required to provide the notice above for Oklahoma purchases based on Oklahoma law (HB 2359) enacted in June 2010.

For South Dakota purchasers, the tax may be paid on the South Dakota use tax form. The use tax form and corresponding instructions are available on the South Dakota Department of Revenue website. We are required to provide the notice (but not the reports) above for South Dakota purchases based on South Dakota law (SB 146) enacted in April 2011.

For Vermont purchasers, the tax may be reported and paid on the Vermont use tax form. The use tax form and corresponding instructions are available on the Vermont department of taxes website. We are required to provide the notice above for Vermont purchases based on Vermont law (H 436) enacted in May 2011.

If there is an issue with your purchase after you've made your purchase please email us at [email protected] If your order has not shipped, you may cancel your purchase:

  • If made prior to 1pm MST, up until 3pm MST the same day, or
  • If made after 1pm MST, up until 3pm MST the following business day.
HEMMING DENIM TO A PROPER INSEAM LENGTH

Meet your best friend for the first time.  We believe that you should start with a pair of jeans the way you prefer.  They should feel right every time you look down.  If you want your jeans to know the length of your legs, we offer a one-time free hemming for any jeans you buy at Canoe Club.  For our customers visiting our brick and mortar, you can be measured the day you’ve committed to a new pair.   If you prefer to wear them for a bit first, we can wait, just hold onto your receipt and bring them back when the time is right.

We do all our hemming on a Union Special 43200g.  This machine, also known as "The Bulldog," was manufactured in 1939 and was the premiere Edge Lock hemming machine. This is the machine responsible for the distinct roping look of classic American denim. This small detail, which was originally a fault in the hook timing, became the recognizable standard of American denim and made the machine sought after worldwide.  It’s cool, and it’s a detail of value and quality we want to share with you.

OTHER DENIM REPAIRS

Your jeans are a diary of work and play.  Folded into the creases of your go-to pair is the poetry of labor and the good memories that bring daydreams.  We get it; some of our best friends have been pairs of jeans.  We’ve partnered with Indigo Proof to give you more time together.  She does the best denim repairs we’ve ever seen, making holes and blowouts seem like mere pencil marks that need an eraser.  She makes nearly-invisible repairs that will prepare your jeans for a future you can spend together.  We encourage you to go to the Indigo Proof site to see the gallery of before and after pictures that prove the quality of her work.  She is an artist.

Please note that Indigo Proof requires that jeans arrive washed.  If you fail to send in clean jeans, they will be washed before repair for an additional $10.

  • Cost varies but requires a $50 deposit.  After the damage is evaluated your cost will be determined.  
  • Average Turnaround: 3 weeks (you will be advised of your precise turnaround time when you bring in your jeans).

WE'RE IN THIS TOGETHER, SECRET HANDSHAKES AND ALL.
YOU IN?